When the Pay by Phone or Online Payment system is down, please utilize other payment options (Personal Check, Money Order or Cashier’s Check).
This can be dropped off or mailed to the office. Located in front of the Water Office at 903 Hollywood St, Houston, TX 77015.
Please place in the Drop Box, located on the wall.
Online Billpay
To register your account online or to pay your bill, click here
To learn about our payment app. Click here: Billing App
When the Pay by Phone or Online Payment system is down, please utilize other payment options (Personal Check, Money Order or Cashier’s Check).
This can be dropped off or Mailed to the office.
Customer Support
For billing, service requests and other inquiries use the following:
Pay By Phone Number: (832) 271-2934
General Customer Service Number: (713) 453-5493
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Main Office (LOBBY IS CLOSED)
903 Hollywood St.
Houston, Texas 77015
Phone: 713 - 453 - 5493
Monday through Friday from 8:00 a.m. to 5:00 p.m.
For after-hour emergencies, please contact our dispatch team at 713-453-5493.
